Resolve grievances and disputes / Resolve grievances and disputes (Blended)

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Resolve grievances and disputes / Resolve grievances and disputes (Blended)

HR-ERC-401E-0
Course Ref.no.: CRS-Q-0018982-HR / CRS-Q-0033278-HR (Blended)

SYNOPSIS

Conflicts may arise in the workplace from time to time and it is important for the management and employees to address conflicts, resolve disputes and restore peace and productivity in the workplace.

1. Analyse labour policies
2. Apply to the organisation’s grievances procedure
3. Learn appropriate communication techniques to establish positive outcomes

LEARNING OUTCOMES

1. Prepare to Address Grievances and Disputes

2. Manage Grievances, Disputes and Negotiation Processes

COURSE INFORMATION

Course Fee: $1,405.00 (before funding and GST)
Training Duration: 24 hours
Mode of Training: Classroom or Classroom/e-learning (Blended)

Funding Validity Period: 01 Jan 2019 to 15 Nov 2019 / 04 Jul 2018  to 03 Jul 2020 (Blended)

 

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