Resolve grievances and disputes

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Resolve grievances and disputes

HR-ERC-401E-0

SYNOPSIS

Conflicts may arise in the workplace from time to time and it is important for the management and employees to address conflicts, resolve disputes and restore peace and productivity in the workplace.

1. Analyse labour policies
2. Apply to the organisation’s grievances procedure
3. Learn appropriate communication techniques to establish positive outcomes

LEARNING OUTCOMES

1. Prepare to Address Grievances and Disputes

2. Manage Grievances, Disputes and Negotiation Processes

 

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