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HomeProgrammesCerts & DiplomasSFw for HR Employee Relationship Management Level 4: Resolve Grievances And Disputes
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Stakeholder Engagement And Management Level 4: Develop Workplace And Business Relationships

Employee Relationship Management Level 4: Resolve Grievances And Disputes

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Description

Course Details

Employee Relationship Management Level 4: Resolve Grievances and Disputes (Synchronous e-learning).

TPGateway Course Reference No.: TGS-2018502794

 

SYNOPSIS

Conflicts may arise in the workplace from time to time and it is important for the management and employees to address conflicts, resolve disputes and restore peace and productivity in the workplace.

  1. Analyse labour policies
  2. Apply to the organisation’s grievances procedure
  3. Learn appropriate communication techniques to establish positive outcomes

LEARNING OUTCOMES

  1. Prepare to Address Grievances and Disputes
  • Analyse legislative requirements regarding labour-management relations, industrial practices and compliance requirements
  • Maintain effective communication and working relationships with unions and organisations to prevent escalation of conflicts
  • Work with involved parties to investigate the validity and credibility of claims
  • Develop appropriate responses and solutions
  1. Manage Grievances, Disputes and Negotiation Processes
  • Negotiate with involved parties to achieve mutual agreement by adopting the appropriate questioning and conflict resolution techniques
  • Document all interactions and agreements to ensure follow-through and commitment
  • Maintain communication and engagement with involved parties to ensure agreed outcomes are implemented

COURSE INFORMATION

Training Duration: 24 hours

Mode of Training: Virtual Learning

Course Validity Period: 06-01-2019 – 27-11-2024

Course Fee: $710.00 (before funding and GST)

For NETT course fee, see Course Fee and Funding Information

Additional information

Additional information

Course Type

Full time, Part time

Proficiency Level

4

Qualification Tracks

WSQ Diploma in Human Resource

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Human Capital Singapore (HCS) is the first Continuing Education and Training Centre for Human Capital Development and the Approved Training Organisation under SkillsFuture Singapore.

UEN/CPE No.: 200903531C
16 May 2022 to 15 May 2026

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+65 6423 0388

Enquiry Form

Mon - Fri: 9am - 6.45pm
Sat - Sun: Close

#13-17, Paya Lebar Square,
60 Paya Lebar Road, Singapore 409051

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    • SFw for HR
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  • Thought Leadership Masterclass & Conversation
    • Masterclass Series
    • Conversation Series
  • Career Workshops
  • Digitalisation Bootcamps
  • eLearning On Demand
  • Calendar
  • About
    • Vision And Mission
    • Message from CEO
    • Management Board
    • Inter-Action Committee (IAC)
    • PEI Managers, Academic Board And Examination Board
    • Organisational Chart
    • Facilitators
    • Facilities
    • CPE Disclosure Requirements
  • Programmes
    • Certs & Diplomas
      • SFw for HR
      • A Word of Welcome
      • Qualification Tracks
      • Course Fee and Funding Information
    • Thought Leadership Masterclass & Conversation
      • Masterclass Series
      • Conversation Series
    • Career Workshops
    • Digitalisation Bootcamps
    • eLearning On Demand
    • Calendar
  • Services
    • Career Advisory
    • Career Management & Transition Services
  • Milestones
    • Executive Programme
      • Georgetown University APQ 2017
      • Georgetown University APQ 2018
    • Go Cloud Native
    • Human Resource
    • Internationalisation
    • Strategic Outreach
    • Thought Leadership Masterclass & Conversation Series
  • Contact Us
    • Funding Eligibility
    • Career Opportunities
  • Shop
  • HR Powerbank
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