Employee Relationship Management Level 5: Develop and Evaluate A Framework for Managing Conflict, Grievances and Disputes

Course Details

Employee Relationship Management Level 5: Develop and Evaluate A Framework for Managing Conflict, Grievances and Disputes

TPGateway Course Reference No.: TGS-2018502796

SYNOPSIS

This competency allows the participant to acquire the skills and knowledge necessary for developing a framework to resolve organisational conflicts, grievances and disputes. The programme includes developing a Conflict Management framework, consulting key stakeholders and reviewing the Conflict Management framework to maintain or enhance positive employee relations.

LEARNING OUTCOMES

1. Consult key stakeholders to obtain buy-in on the framework and ensure alignment with organisational objectives.
2. Develop a Framework for Managing Conflicts, Grievances and Disputes, taking into consideration the organisation’s context and Legal, Ethical and Socio-Cultural considerations relating to Conflicts,
   Grievances and Dispute Resolutions.
3. Review a Framework for Managing Conflicts, Grievances and Disputes to maintain or enhance positive employee relations.

COURSE INFORMATION

Training Duration: 16 hours

Mode of Training: Classroom

Course Validity Period: 01-06-2019 to 22-11-2022

Course Fee: $ 550.00 (before funding and GST)

For NETT course fee, see Course Fee and Funding Information