Course Details
Employee Relationship Management Level 5: Develop and Evaluate A Framework for Managing Conflict, Grievances and Disputes
TPGateway Course Reference No.: TGS-2018502796
SYNOPSIS
This competency allows the participant to acquire the skills and knowledge necessary for developing a framework to resolve organisational conflicts, grievances and disputes. The programme includes developing a Conflict Management framework, consulting key stakeholders and reviewing the Conflict Management framework to maintain or enhance positive employee relations.
LEARNING OUTCOMES
- Consult key stakeholders to obtain buy-in on the framework and ensure alignment with organisational objectives.
- Develop a Framework for Managing Conflicts, Grievances and Disputes, taking into consideration the organisation’s context and Legal, Ethical and Socio-Cultural considerations relating to Conflicts,
Grievances and Dispute Resolutions. - Review a Framework for Managing Conflicts, Grievances and Disputes to maintain or enhance positive employee relations.
COURSE INFORMATION
Training Duration: 16 hours
Mode of Training: Classroom
Course Validity Period: 06-01-2019 – 22-11-2024
Course Fee: $750.00 (before funding and GST)
For NETT course fee, see Course Fee and Funding Information
